We’re all human and we understand life happens whether it’s scheduling conflicts, illness or any other matter just let us know us ahead of time if you need to cancel or reschedule. If you must cancel or change your appointment, we respectfully request at least 24 hours notice. Cancellations or missed appointments without 24 hour notice will result in a charge of part
or all of the service amount in order to book another appointment with us.
Our goal is for each client to love their results. In the event that you are dissatisfied with your service, our refund policies are laid our as such:
1. Services received cannot be refunded. We will gladly adjust any service you receive within three days of your appointment. If you are not satisfied with the work performed, please return to the salon so your hair can be visually inspected. At that time, we will make effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service at no additional charge to you.
2. Refunds for products purchased will only be considered if presented within seven days of purchase. Products can only be refunded if unused and in its original packaging. For all products refunds, a receipt is necessary.
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